Terms of Sale

Welcome to Xenia Foxio, your premier destination for high-quality, handcrafted Tall Ships. These Sales Terms and Conditions outline the rules, responsibilities, and procedures related to purchasing products from our website. By placing an order through xeniafoxio.com, you agree to these terms. If you have any questions or concerns, feel free to contact us at [email protected].

1. Product Information

We make every effort to display accurate descriptions, images, and dimensions of our Tall Ships. However, due to the handcrafted nature of many of our models, minor variations may occur. All product images are for illustrative purposes only, and colors or finishes may appear differently depending on your screen.

2. Pricing & Payment

All prices on our website are listed in U.S. dollars (USD) and are subject to change without notice. Prices do not include shipping charges or applicable taxes, which will be added at checkout.

We accept secure payment via major credit and debit cards, as well as other options as indicated during checkout. Full payment is required at the time of purchase. Orders will not be processed or shipped until payment is received and verified.

3. Order Confirmation

Once you place an order, you will receive a confirmation email acknowledging receipt of your purchase. This email does not constitute acceptance of the order. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or incorrect pricing.

4. Shipping & Delivery

Shipping times and methods are detailed in our Shipping & Return Policy. Delivery times may vary based on destination and availability. We are not responsible for delays caused by courier services, customs clearance, or other unforeseen circumstances.

5. Cancellations

If you need to cancel your order, please contact us within 24 hours of purchase. Orders that have already been processed or shipped cannot be canceled. In such cases, you may follow our return procedure once you receive the item.

6. Returns & Exchanges

Our return and exchange policies are outlined in our Return & Refund Policy. Generally, items must be returned in their original condition and packaging within a specified return window. Custom-made or personalized items may not be eligible for return unless defective.

7. Product Warranty

Each Tall Ship comes with a limited warranty covering manufacturing defects for a period of 30 days from the delivery date. This warranty does not cover damages caused by improper handling, assembly, or accidents.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products. Our maximum liability is limited to the purchase price of the product.

9. Governing Law

These Sales Terms are governed by and construed in accordance with the laws of the State of California (or applicable U.S. jurisdiction). Any disputes will be resolved through appropriate legal channels within this jurisdiction.

10. Contact Us

If you have any questions about these Sales Terms or your order, please contact our support team at:
📧 [email protected]